Service user guide

Crosshill House Residential Care Home

Service User Guide

This Service User Guide is intended to help you understand our Home,
the services we provide and what you can expect from living with us.
It clearly sets out the following information:-
(click the headings below for details)

information about

The services we provide
We are a Residential Care Home registered by the Care Quality Commission for 32 residents on a residential basis. Our registration also enables us to care for people with dementia. We welcome both male and female residents and individuals from all cultures.

We encourage all our clients to be as independent as possible whilst feeling supported by our trained care staff. We have excellent links with our local GP practices, pharmacy services, chiropody services and have an optical and audiology service that visits the Home on a regular basis.

Our Home has a very relaxed and family feel to it. We hope that when people choose to live here that they continue to enjoy a good quality of life by participating in activities, outings and maintaining contact with the local community.

Residents are provided with three meals per day and offered morning coffee, afternoon tea and supper. Residents may also like to invite a relative or friend to enjoy a meal with them. All our food is cooked fresh on the premises using local suppliers where possible. We can also cater for special diets. Residents can request food and beverages at any time of the day or night.
Personal Accommodation
We have 31 rooms, 21 of these being en-suite. Each bedroom is individually decorated and none en-suite rooms have a hand wash basin. Residents are able to bring with them small pieces of furniture, pictures and other personal items such as linen.

All rooms have access to our alarm-call system to alert staff so residents feel supported even when spending time in their room.

Bedrooms are cleaned on a daily basis and towels and flannels are changed twice a day.

Rooms at the rear of the building have a view of the lovely garden and pond area whilst rooms at the front overlook the Barrow Market Place.

Residents can spend time with their visitors and take refreshments together in their room or our communal areas.
Communal Space
We have three dining areas, one being private for individual residents to use with family members and four lounge areas. Wifi is available in all areas of the home.

Music and books/magazines are available for residents alongside a variety of jigsaws for quieter times.

Many of our group activities are undertaken in the conservatory.

We have four fully equipped bathrooms, three on the ground floor and one on the first floor. Two ground floor bathrooms have a specialist lifting equipment whilst the other two have wet room facilities. Residents can choose to use any of the bathrooms.

The garden at the rear of the building has recently been remodelled with mature borders and trees and is a lovely place to spend time during warmer weather. Our gardener welcomes the input of residents into the planting and providing of plants for the garden.

We also welcome a variety of birds into the garden with feeders and bird table and even have a resident squirrel.
Staffing
The Home is owned by Jane, Emma and Neil Gray. Jane has a number of years working within the care sector undertaking many roles. Emma has worked with older people within the community and has a Post Graduate Diploma in Managing Health Services.

The Home is managed by our Registered Manager, Joanna Kearney we also have Senior Care Assistants with individual responsibilities, Care Assistants, and two Cooks, Cleaning and Gardening/Maintenance staff.

We insist that our staff continuously develop and update their skills. We have a comprehensive training programme for all staff aimed specifically at improving every aspect of the service we provide to our residents.

A Key Worker system is also in operation within our Home. Key Workers are Senior Care Assistants or Care Assistants with the responsibility for a residents well-being and social activities.

We support our staff in many ways and therefore have a strong team that work together to ensure our care is personal and tailored to need.

Issues or concerns can be discussed with your Key Worker or the senior staff member on duty at the time or can be referred to the manager.
Residents and family members can request a review of their care at any time.

We hope that you never have cause to complain about the services we provide but should you need to our complaints procedure is on display in the home.
Additional Services Offered
We hold regular resident and family meetings where any topics interesting residents can be discussed.

Our Statement of Purpose gives a flavour of the activities that are arranged at the Home.

Two staff at the care home have achieved a Diploma in hand, arm, foot and leg massage. These skills are particularly aimed at helping residents with the pain of arthritis and other joint conditions. These staff offer weekly 30 minute sessions to residents in our dedicated therapy room to help ease those aches and pains generally contribute to a positive feeling of wellbeing. In addition all care staff have received training on Arthritis Care which gives them an insight and understanding into the discomfort of living with arthritis.

There are a few services available at the Home which are not included in the fee costs, these include:-
  • Daily newspapers/magazines delivered by the local Newsagent
  • Chiropody services at the home
  • Services of the beautician
  • Services of the hairdresser
  • Some outing costs, for example admission to venues
  • Costs of telephones/sky TV in personal accommodation
  • Personal items such as toiletries
  • Escorts to appointments
These items are paid for by residents from their own personal allowances/funds.
Costs of Care
Private Resident Fees range from £650 to £750 per week. These fees are paid on the first of each month in advance.

Top up fees for Social Services supported residents ranges from none to £200 per week. The top up is paid either weekly or 4 weekly.

Fees for care if paid privately are paid on the 1st of each month for the month just into. We prefer a Standing Order to be established to pay for fees, but also accept payment by cash or cheque.

If you are paying as a privately funded resident it is necessary to contact North Lincolnshire Social Services Adult Team should your funds fall below £23,250. Contact details can be found on their website. They will arrange an assessment at the home for potential assistance with funding.

If you require assistance from Social Services from the outset of permanent care in our Home, i.e. if you have below £23,250 of funds/assets you must contact Social Services before agreeing to live in the home.